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Credit Repair Cloud Help

Credit Hero Challenge

We will hold you by the hand as you launch your very own credit repair business. Learn how to get your first clients and results without any experience whatsoever.

Free Live Software Classes

Get help from an expert to get started with Credit Repair Cloud and Web Hosting. Always free!

Video & Resources Page

Free guides for credit repair, building a business, web sites and more.

  • Getting Started

    New to Credit Repair Cloud? Congratulations! Explore all the resources you need to get started.

  • Managing Your Clients

    Everything you need to know to manage your clients within Credit Repair Cloud.

  • Managing Your Account

    Manage all team members, assets and Company details in Credit Repair Cloud.

  • My Billing

    Manage your account's billing information and options.

  • CloudMail

    Find all the resources you need to take advantage of CloudMail!

  • Credit Hero Score

    Everything you need to know about Credit Hero Score!

  • Technical Setup

    Find all the resources you will need to get set up in Credit Repair Cloud.

  • Tips & FAQs

    Grow your Credit Repair business with these tips from our experts!

  • Training & Other Credit Repair Cloud Products

    Everything you need to know about Credit Repair Cloud Training Products.

  • Web Hosting

    Everything you need to create a complete website for your Credit Repair Business in minutes!

Getting Started

Starting a Credit Repair Business

  • How much should I charge my clients?
  • Introduction: How does Credit Repair work?
  • How profitable can a credit repair business be?
  • How to operate a credit repair business in your state

Credit Repair

  • Creating Round 2 or higher letters using the Library (Expert mode)
  • Dispute Letters FAQ
  • How can I become an affiliate for a credit monitoring service?
  • How do you increase credit scores?
  • How many dispute items can I send at one time?
  • Where do clients order their credit reports?
See all 9 articles

Getting Started Guide

  • FAQs - Frequently Asked Questions
  • Part 1: The workflow for a successful credit repair business
  • Part 2: Create a client
  • Part 3: Importing Credit Reports
  • Part 4: Introduction to our Dispute Wizard Tool
  • Part 5: Updating dispute item status and credit scores for manually added items
See all 7 articles

Managing Your Clients

My Clients

  • How to reset my Default Client Agreement
  • Exporting clients and leads in a CSV file
  • Can I change an agreement that was saved to a client profile?
  • How do I delete the Sample Client?
  • Find any client fast

Online Report

  • Discontinued report provider transition
  • How to use our Import feature
  • Can I delete a client's credit report items and start over?
  • Importing Credit Reports vs. Manual - Which is faster?
  • Change Report/Monitoring provider for my client
  • Reimport Credit Reports
See all 7 articles

Client Onboarding

  • Enable and customize Onboarding Tasks
  • Set up your Company Profile
  • Onboarding my client
  • How do I set up an online/client agreement?
  • How do I turn on portal access?
  • Adding new clients and leads

Dispute Process

  • Simple Audit - Credit analysis report
  • Turning on/off dispute details in the client portal
  • How can clients choose what to dispute?
  • What happens after round 1?

Managing Your Account

My Account

  • How To Obtain Your Certificate Of Completion For Your Training Courses
  • Can I pause my account/put it on hold?
  • Upgrades, Downgrades, Add-Ons and Account Changes
  • How are leads and prospects counted towards my account limit?
  • How do I get a new password for my account?
  • What additional features do I get if I upgrade my account?
See all 7 articles

Payment Processing

  • Setting up Billsby for recurring payments
  • Add an address to your invoices
  • Handling card declines
  • How do I create an invoice for a client?

Roles and Permissions

  • How to create a new role for my team members
  • How do I change team member permissions?

My Team Members

  • How to automatically assign new Clients and Leads to team members
  • How do I add team members?

Affiliates

  • How do my affiliates give me leads?
  • How do I add an affiliate in Credit Repair Cloud?

My Billing

Credit Repair Cloud

  • Sales tax and your Credit Repair Cloud subscription
  • Why is my account suspended?
  • Refund Policy

My Credit Repair Site

  • Where can I find my Web Hosting invoices?
  • My Web Hosting account got canceled. How can I reactivate it?
  • Adding funds to your Web Hosting account
  • Understanding your Web Hosting invoice
  • How do I cancel my Web Hosting account?

CloudMail

General

  • CloudMail Holiday Closures 2022
  • How can I add funds to my CloudMail balance?
  • How can I track CloudMail's letter activity?
  • How long does it take for CloudMail letters to print & send?
  • How to send dispute letters using CloudMail?
  • What is CloudMail?

Credit Hero Score

Affiliate Program

  • Credit Hero Score Affiliate Program FAQs
  • How can I become an affiliate of Credit Hero Score?

General

  • How can I send CHS invites to clients/leads?
  • How can I transfer my client from another provider to CHS?
  • How do I access my client's Credit Hero Score account?
  • How do I replace my CHS client onboarding link with a Sponsor Code link?
  • What is Credit Hero Score?

Technical Setup

Dispute Wizard

  • How to add a Creditor’s mailing address

Client/Affiliate Portal

  • Client Portal / Affiliate Portal (client's/affiliate's POV)
  • How do I customize the client and affiliate portal?

Credit Repair Cloud Software

  • Deleting old or unused client agreements
  • How do I edit the content in the automated emails?
  • Troubleshooting Batch Print & Limitations
  • Zapier Integrations
  • Pre-built Integrations
  • How to update pricing in client agreements
See all 14 articles

Tips & FAQs

General

  • Why am I seeing deleted items added back as new?
  • I haven't received my shirt
  • Why am I being logged out? (Timeout)
  • Start a credit repair business overseas
  • Got a great idea for a new feature?
  • Can I get FICO Scores?
See all 11 articles

Training & Other Credit Repair Cloud Products

Products

  • How do I sign up for the Credit Hero Challenge?
  • How do I sign up for the Masterclass?

Your Training Account

  • How do I get a new password for my Training account?
  • How to access my course
  • Troubleshooting issues with training courses
  • Enrolling In Training Courses
  • Updating your Training account profile

Web Hosting

Getting Started

  • How do I sign up for Web Hosting?
  • Read This Before Creating Your Website
  • Web Hosting Frequently Asked Questions! (FAQ)

Managing your account

  • Adding Sub-Accounts for your Web Hosting
  • How do I get a new password for My Credit Repair Site?
  • Updating your Web Hosting Profile

Domains

  • How do I access my cPanel?
  • I bought a domain from My Credit Repair Site. Can I use it elsewhere?
  • Is your Domain registered with another company?
  • ICANN Domain Verification
  • How to change nameservers on GoDaddy

Email

  • How do I keep my Email Inbox with my existing domain?
  • Add Email Forwarders
  • How to create an email address/account in My Credit Repair Site

SiteBuilder

  • Adding a Web Lead Form to your Website
  • Resetting Your Website
  • How do I customize my website's theme?
  • How do I save my website progress when editing?
  • Navigating the Website Editor
  • Customizing your Website
See all 10 articles

Managing your Website

  • Adding a favicon to your website
  • How do I add SEO information to my website's pages?
  • How do I improve my search ranking?
  • How do I unpublish my website?
  • How to get your Website on Google
  • Enabling SSL Certificate - Website Security
See all 8 articles

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Legal disclaimer: The information contained on this site and our guides are for educational and informational purposes only. It does not constitute legal advice, nor does it substitute for legal advice. Persons seeking legal advice should consult with legal counsel familiar with their particular situation as consumer credit laws vary by state.