Why aren’t my secure messages being sent?



Secure messages are different from regular emails.

This is an unusual concept for many people because they confuse "secure messages" with "email." To make it clear let's repeat that thought: Secure messages are not actually sent. Instead, a user must log in to their secure portal to see these messages. That's what makes them secure.

Agreements work the same way: Clients must log in to see them. They are never sent by email. They never leave our secure server.

We patterned our secure messaging after Bank of America. They send you an email letting you know that you have a message waiting for you and that you can “log in” to your account to see it.

The only “emails” that Credit Repair Cloud sends are short generic auto-notifications with login details, updates, and requests to log in to see a secure message. 


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