How do I turn on portal access?



Enabling portal access for clients is an important step when adding/onboarding a new client. The client portal will allow your clients to set their password, sign their client agreement, and complete their onboarding process. In this article, we’ll focus on turning on the client portal when creating a new client profile. To learn how to fully onboard a new client, please read this article.


In this article, you will learn about:


To start, make sure you have/have completed the following:


Where do I turn on the client portal for a client?

When creating a new client profile, you will have the opportunity to enable the client’s portal access.

  1. Log in to your Credit Repair Cloud account

  2. Click on Add a New Client under Quick Start

    Add a new client option


How do I turn on the client portal for a client?

  1. Complete the form with your client’s information

    New client form

  2. Under Status, select Client

    Client selection

  3. (Optional) Next to Assigned to you can select the team member(s) that will be assigned to this specific client

  4. (Optional) If you need to assign this client to a specific affiliate, select the affiliate under Referred by

    Affiliate selection

  5. Set Portal access to On

    Portal access on

  6. Select an Agreement from the dropdown menu

      Important Note

    Your agreement choice for a client can be changed once you set it here. We do not recommend selecting "No Agreement" unless this is for a free client. Choosing “No Agreement” will lock the client profile from being able to have their agreement reset.

  7. Select English or Spanish as the Language for your client’s onboarding process

    Portal language selection

  8. Click on Submit

    This will save your client’s profile and send an automated email so your client can set the login details.


What you can do now:

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