How do I add, modify or remove a letter from the letter library?

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The letter library is a great resource for your credit repair business. In this article, we’ll explore everything you need to know about the letter library.

 

Table of contents:

 

To start, make sure you have the following:

 

What is the letter library?

The letter library is a compilation of dispute letter templates for a variety of scenarios. These templates can be used when creating dispute letters with the Dispute Wizard.

  Important Note

Never type client or creditor information directly into these templates. Modifying templates could break the functionality of the Dispute Wizard for the specific template being modified.

 

How can I add a letter to the library?

  1. Log in to your Credit Repair Cloud account

  2. Click on My Library

    LL_1-001.png


  3. Click on Add New Letter

    LL_1-002.png


  4. Select a Category from the dropdown

    LL_1-003.png

  5. Select Active next to Status

  6. Enter a Letter title

  7. Type the letter in the editor

    LL_1-004.png

  8. Use the available Placeholders as needed

    LL_1-005.png

    For example, you can type {curr_date} at the top left of the letter and the Dispute Wizard will automatically add the current date to the letter. Placeholders must be entered exactly as shown here:

    {company_logo} - Company logo
    {client_suffix} - Suffix of client
    {client_first_name} - First name of client
    {client_middle_name} - Middle name of client
    {client_last_name} - Last name of client
    {client_address} - Address of client
    {client_previous_address} - Previous address of client
    {bdate} - Birth date of client
    {ss_number} - Last 4 of SSN of client
    {t_no} - Telephone number of client
    {curr_date} - Current date
    {client_signature} - Client's signature
    {bureau_name} - Credit bureau name
    {bureau_address} - Credit bureau name and address
    {account_number} - Account number
    {dispute_item_and_explanation} - Dispute items and explanation
    {creditor_name} - Creditor/Furnisher name
    {creditor_address} - Creditor/Furnisher address
    {creditor_phone} - Creditor/Furnisher phone number
    {creditor_city} - Creditor/Furnisher city
    {creditor_state} - Creditor/Furnisher state
    {creditor_zip} - Creditor/Furnisher zip
    {report_number} - Report number

  9. Click on Submit to save the letter

 

How can I remove a letter from the library?

Please note not all letters can be deleted as most of them are crucial for the credit repair process.

  1. Log in to your Credit Repair Cloud account

  2. Click on My Library

    LL_1-001.png

  3. Locate the letter that you want to remove

  4. Click on the ‘X’ icon

    LL_2-001.png

    You can only delete letters that show the ‘X’ icon next to the pencil icon.

  5. Click OK

    LL_2-002.png

 

How can I edit a letter within the library?

All the letter templates can be edited, but there is one letter we don’t recommend editing. It's the Default Round 1 letter for bureaus. You can certainly modify it, just be careful to save a copy first and do not remove the text in brackets (placeholders), as those make the data merge work.

  1. Log in to your Credit Repair Cloud account

  2. Click on My Library

    LL_1-001.png

  3. Locate the letter that you want to edit

  4. Click on the pencil icon

    LL_3-001.png

  5. Edit the letter as needed

    LL_1-004.png

  6. Use the available Placeholders as needed

  7. Click on Submit to save the letter

 

What you can do now:

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