My Emails are Not Sending To Clients (and I have Mandrill)

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When we first launched Credit Repair Cloud, Mandrill was free and super easy to use, so most folks got a free Mandrill account (and we recommended it). It was the easiest way to customize your notification emails that send to your clients. Once you enabled Mandrill, your client and affiliate letters would stop using our mail system, and instead, they would send through YOUR Mandrill account.

It was awesome, easy and free. Unfortunately, Mandrill has now changed its policies. Mandrill is now complex to set up, to verify and use and it’s no longer free. This has caused new issues for Mandrill users (and blocked emails due to suspended Mandrill accounts). It’s important to remember that Mandrill is another company and we are not affiliated with them. So we will do the best to give you information since their site is confusing.

 

If your automated email notifications (like login details and welcome letters to clients) are not sending, here's why:

Your Mandrill account is suspended or has an issue. Mandrill is another company. Here's how to solve this in less than 30 seconds. :)

  1. Log into CRC
  2. Click on MY COMPANY>MANDRILL
  3. Click on DEACTIVATE MANDRILL
  4. From that moment on, all new emails will use our system instead of Mandrill. Problem solved!

 

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