Audience:
This article is for Credit Repair Cloud account owners and team members who are setting up or actively using the CRC Marketing Hub and need onboarding, troubleshooting, or step-by-step support.
Table of contents:
To start, make sure you have the following:
Ways to get help and support
Initial setup and onboarding resources
Schedule your Live Group Onboarding Session
This session is:
Required for users who choose the Self-Setup path
Recommended (optional) for users who choose the VIP Setup 1:1 Experience
In this session, you’ll get a guided tour of the Hub and a checklist tailored to your goals so you can go live faster:
Align on goals and must-have settings
Prioritize next steps for your use case
Live Q&A with a product specialist
How to schedule (typical flow):
Use the booking form available in the Start Here page on your Hub.
Choose a date and time.
Complete the form and confirm your booking.
Book a 1:1 Onboarding Session
For users who choose the Self-Setup path, this link becomes available only after completing the Group Onboarding Session. These are focused and guided setup 1:1 sessions.
Setup support available after onboarding
Attend Office Hours Calls (Every Wednesday, 7:00 am – 9:00 am Pacific Time)
Office Hours are open Q&A sessions for active CRC Marketing Hub users. This is a great place to get “unstuck” on specific challenges through screen-sharing and group collaboration.
Important access note:
Office Hours are for users who have gone through the Marketing Hub Onboarding setup.
An invitation to join is sent after completing at least one 1:1 Onboarding Session.
Get 24/7 Live Chat + on-demand Zoom call support
You can get help anytime through hub-help.creditrepaircloud.com, including:
24/7 Live Chat
On-demand Zoom call support
Help from dedicated Marketing Hub Specialists
Use the detailed CRC Marketing Hub Knowledge Base
For step-by-step guides and how-to articles, visit the CRC Marketing Hub Knowledge Base at hub-help.creditrepaircloud.com.