Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in SmartCredit (SC) monitoring and see the error message “A notification in the client’s SmartCredit account is blocking the import process” during a credit report import.
Table of contents:
To start, make sure you have the following:
Why am I getting this error?
This error occurs when a notification on the client’s SmartCredit account blocks the import.
How do I solve this issue?
Ask the client to log in to https://member.smartcredit.com/login and check for any notifications.
Have them resolve any system notifications.
Retry the import once the client confirms the notification is cleared.