Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in SmartCredit (SC) monitoring and see the error message “SmartCredit Import Error - Inactive Subscription” during a credit report import.
Table of contents:
To start, make sure you have the following:
Why am I getting this error?
This error appears when your client has canceled their SmartCredit subscription or it was canceled due to non-payment.
How do I solve this issue?
If a “Payment Failed” or similar message appears, you’ll know the account is inactive/canceled. In such a case, please ask your client to update their billing information to resume their subscription.Retry the import once your client’s subscription is active.