Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in Credit Hero Score (CHS) monitoring and see the error message “Credit Hero Score Import Error - Refunded Subscription” during a credit report import.
If you see the error message “Credit Hero Score Import Error – Refunded Subscription”, it means the client’s Credit Hero Score subscription is inactive due to a refund request or chargeback. To proceed with importing their credit report, their subscription must be reactivated.
Table of contents:
To start, make sure you have the following:
Why am I getting this message?
This error means Credit Repair Cloud can't access a client's Credit Hero Score account to order or import credit reports. This happens because the client either requested a refund or disputed a charge with their credit card company.
How do I solve this issue?
Start by asking your client if they’d like to continue using Credit Hero Score and renew their subscription.
Please have your client contact our Support team.
* By email at [email protected]
* Chat with us using the chat icon in the bottom right corner
* Call us at (888) 316-7758.
Our representatives are available to help you:MON-FRI: 5 AM - 6 PM PST
SAT-SUN: 5 AM - 2 PM PST
If the client requested a refund, they must contact our Support Team to submit a payment and have their account reactivated.
If the client filed a chargeback, first, they must contact their card issuer and ask to cancel the chargeback. Once that is done, they must contact our Support Team to submit a payment and have their account reactivated.
Retry the import to make sure their access is reinstated.