Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in Credit Hero Score (CHS) monitoring and see the error message “Credit Hero Score Import Error - Login Issue” during a credit report import.
Table of contents:
To start, make sure you have the following:
Why am I getting this error?
This "Credit Hero Score Import Error - Login Issue" displays when your client’s login details do not match what’s on file with Credit Hero Score.
How do I solve this issue?
Click on LOGIN located in the top right corner
Test your client’s login details.
If you see an Incorrect Password message, ask your client to reset their Credit Hero Score password.
Once your client resets their password, have them share their new password with you and update it in their client profile by following the steps below:
Click on Clients in the Side Navigation Menu.
Search for your client’s profile using the Table Search bar.
Click on your client’s name to access their profile.
Click on Import/Audit.
Scroll down and locate the Client’s Credit Report Access Details section.
Click on Edit.
Update the Password field.
Click on Save.
Copy the client’s login details.
Go to creditheroscore.com and use the credentials to log in.
If the attempt is successful and you are able to log in without any error or warning messages, you can confirm that the credentials issue has been fixed and your import should work seamlessly.
Retry the import to make sure it is working as intended.