Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in Credit Hero Score (CHS) monitoring and see the error message “Credit Hero Score Import Error - Inactive Subscription” during a credit report import.
If you are getting this error message when importing reports from Credit Hero Score, please follow the steps outlined in this article to recover access.
Table of contents:
To start, make sure you have the following:
A client enrolled in Credit Hero Score
Why am I getting the Credit Hero Score Import Error - Inactive Subscription?
Credit Hero Score Import Error - Inactive Subscription
This error appears when you try to import a credit report, and your client's Credit Hero Score (CHS) subscription is inactive. This happens if your client canceled their CHS subscription, or if their most recent invoice hasn't been paid. Either way, your client needs to update their billing to restart their plan before the import will work.
How do I solve this issue?
Confirm the account's state by logging in through Credit Repair Cloud
Follow the steps in this article to access your client’s Credit Hero Score via Credit Repair Cloud: https://help.creditrepaircloud.com/en/articles/15863257
Or watch the following video, which walks you through this process:
If an Update Payment Details form appears, the account is inactive or canceled.
Ask your client to update their billing information to reactivate their subscription
Retry the credit report import once your client’s subscription is active