Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in Credit Hero Score (CHS) monitoring and see the error message “Credit Hero Score Import Error - Inactive Subscription” during a credit report import.
If you are getting this error message when importing reports from Credit Hero Score, please follow the steps outlined in this article to recover access.
Table of contents:
To start, make sure you have the following:
Why am I getting this message?
This error appears when you try to import a credit report, and your client's Credit Hero Score (CHS) subscription is inactive. This happens if your client canceled their CHS subscription, or if their most recent invoice hasn't been paid. Either way, your client needs to update their billing to restart their plan before the import will work.
How do I solve this issue?
Confirm the account's state by logging in through Credit Repair Cloud
Follow these steps to access your client’s Credit Hero Score via Credit Repair Cloud. When logging in through Credit Repair Cloud, you don’t have to retrieve and copy your client’s CHS credential.
Log in to your Credit Repair Cloud account.
Click on Clients.
Search for your client’s profile using the Table Search bar.
Click on your client’s name to access their profile.
Click on View CreditHeroScore Account.
If a “Payment Failed” message appears, you’ll know the account is inactive/canceled. In such a case, please ask your client to update their billing information to resume their subscription.
Log in directly through Credit Hero Score
Go to www.creditheroscore.com and try to log in to your client’s account.
If a “Payment Failed” message appears, you’ll know the account is inactive/canceled. In such a case, please ask your client to update their billing information to resume their subscription.
Image of Payment Failed message:Retry the import once your client’s subscription is active.
Where can I locate and test my customer’s login credentials?
Log in to your Credit Repair Cloud account.
Click on Clients.
Search for your client’s profile using the Table Search bar.
Click on your client’s name to access their profile.
Click on Import/Audit.
Scroll down and locate the Client’s Credit Report Access Details section.
Copy the client’s login details.
Go to creditheroscore.com and use the credentials to log in.
If the attempt is successful and you can log in without any error or warning messages, you can confirm that the account is in good standing and that your imports should work seamlessly.
Retry the import to make sure their access is working as intended.