Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in Credit Hero Score (CHS) monitoring and see the error message “Report Failed to Refresh” during a credit report import.
Table of contents:
To start, make sure you have the following:
Why am I getting this message?
The “Report Failed to Refresh” error appears when CRC tries to access a client’s updated Credit Hero Score report but cannot retrieve it from the credit bureaus.
How do I solve this issue?
In most cases, no action is required from you.
Watch for an email update. Our team automatically monitors these errors.
You’ll receive an email notification as soon as the report is ready.
Follow instructions if we reach out.
If additional information or action is needed, our support team will contact you directly.
What to expect
We aim to resolve this issue within 24 hours.
Once the credit bureau provides the updated report:
CRC will refresh the report.
You’ll be notified by email when the import is successful.