It is possible to delete a client’s credit report items or even the entire client profile if you need to. Keep in mind we designed our software to follow a flow. Deleting report items from clients’ profiles is not part of that flow. However, you may stumble upon scenarios that require you to either delete report items or the entire client profile.
Table of contents:
To start, make sure you have the following:
How can I delete credit items from my client’s profile?
Important Note
If you delete items from your client’s profile, you will not get an accurate reimport summary. We don't recommend deleting credit items from your client's profile.
Click on Clients
Click on your client’s name to open the client dashboard
Click on Dispute Items
Click on the down arrow next to the item you wish to delete
Click on Delete
Click on Continue with deletion
How can I delete a client profile from my account?
Click on Clients
Click on the down arrow next to the client you wish to delete
Click on Delete
Click on Delete this client
Can I change credit report providers to import from a different company?
Once you've imported the credit report for a given client, it's not possible to change the report provider.
What if my client doesn't want to pay for credit monitoring?
If a client is unwilling to pay for credit monitoring (which is necessary for credit repair), they may not be a desirable client. They also may want to avoid paying you, which can become a far more expensive problem for your business. Our recommendation is to explain to your client that credit monitoring is a critical part of credit repair.
What if my client wants me to work with a report that Credit Repair Cloud can’t import?
You can manually add dispute items from any provider, and it’s as easy as importing the reports.
Click here to learn how to use our Dispute Wizard to add credit items and create dispute letters manually.
What you can do now: