If you see the error message “Credit Hero Score Import Error – Refunded Subscription”, it means the client’s Credit Hero Score subscription is inactive due to a refund request or chargeback. To proceed with importing their credit report, their subscription must be reactivated.
Table of contents:
To start, make sure you have the following:
Why am I getting this message?
This error means Credit Repair Cloud can't access a client's Credit Hero Score account to order or import credit reports. This happens because the client either requested a refund or disputed a charge with their credit card company.
How do I solve this issue?
Start by asking your client if they’d like to continue using Credit Hero Score and renew their subscription.
Please have your client contact our Support team.
* By email at [email protected]
* Chat with us using the chat icon in the bottom right corner
* Call us at (888) 316-7758.
Our representatives are available to help you:MON-FRI: 5 AM - 6 PM PST
SAT-SUN: 5 AM - 2 PM PST
If the client requested a refund, they must contact our Support Team to submit a payment and have their account reactivated.
If the client filed a chargeback, first, they must contact their card issuer and ask to cancel the chargeback. Once that is done, they must contact our Support Team to submit a payment and have their account reactivated.
Retry the import to make sure their access is reinstated.