Audience: This article is for Credit Repair Cloud account owners and team members who manage clients enrolled in Credit Hero Score monitoring and get the “Report Not Available” import error.
Table of contents:
To start, make sure you have the following:
Why am I getting this error?
This happens when the credit bureaus can't validate the information entered during sign-up, resulting in the report displaying 'N/A' three times.
In some cases, the error may also appear due to another display issue or error message in the client’s account that blocks the report from being shown.
How do I solve this issue?
Instruct your client to register again using a different email address.
If they prefer to reuse their original email, have them contact our support team so we can release the email from their previous registration.
Tips for a Successful Registration or Re-Registration
To improve the chances of a smooth registration, please recommend these guidelines:
Enter Accurate Personal Information:Ensure all personal identifiable information (PII) — full name, date of birth, SSN, and address — is entered correctly and matches what’s on file with the credit bureaus.
If the client has recently moved, they should try using their previous address, as it can take over 60 days for updated address information to appear in bureau records.
Clear Browser Settings:
Before registering again, clear cookies and cache and disable auto-fill features to prevent auto-filled errors.
Use a Desktop or Laptop:
While our service works on mobile, completing registration on a computer browser reduces the likelihood of errors.
Verify with the Bureaus:
Clients may want to contact the credit bureaus directly to confirm their information is current and that there are no freezes or holds:
Experian: 1-888-397-3742 or 1-800-854-7201Equifax: 1-800-203-7843 or 1-888-378-4329
TransUnion: 1-800-916-8800 or 1-800-888-4213
Use Your Affiliate Link:Once ready, ensure the client registers using your affiliate link so the account is correctly tracked.
After the client completes registration, log in to their account at creditheroscore.com/customer_login.asp to view the status of their report.
If login fails, ask your client to reset their password. Once your client resets their password, have them share their new password with you and update it in their client profile by following Steps 4-13 below.
If login is successful, proceed to Steps 4-13 to update your client’s details and re-test the import.
Click on Clients.
Search for your client’s profile using the Table Search bar.
Click on your client’s name to access their profile.
Click on Import/Audit.
Scroll down and locate the Client’s Credit Report Access Details section.
Click on Edit.
Update the Password field.
Click on Save.
Retry the import to make sure their access is working as intended.