Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in IdentityIQ (IDIQ) monitoring and see the error message “We’re sorry - There was an issue with your import. A new IdentityIQ report isn't available” during a credit report import.
Table of contents:
To start, make sure you have the following:
Why am I getting this error?
This error appears when the account is active, but there’s no new report data from the last import.
How do I solve this issue?
Log in to your client’s IdentityIQ account
Check the next report date
Avoid ordering a paid report without the client’s consent.