Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in IdentityIQ (IDIQ) monitoring and see the error message “IdentityIQ Import Error - Inactive Subscription” during a credit report import.
Table of contents:
To start, make sure you have the following:
Why am I getting this error?
This error appears when your client has canceled their IdentityIQ subscription or it was canceled due to non-payment.
How do I solve this issue?
Go to https://www.identityiq.com/ and try to log in to your client’s account.
If a “Payment Failed” or similar message appears, you’ll know the account is inactive/canceled. In such a case, please ask your client to update their billing information to resume their subscription.The exact error message that appears in IdentityIQ is: “Our most recent attempt to bill your credit card failed. Please update your credit card information to restore access.”
Retry the import once your client’s subscription is active.