Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in Credit Hero Score (CHS) monitoring and want to verify that their client’s credentials are correct.
Table of contents:
To start, make sure you have the following:
A client enrolled in Credit Hero Score
Where can I locate and test my customer’s login credentials?
Click on Clients in the Side Navigation Menu
Search for your client’s profile using the Table Search bar
Click on your client’s name to access their profile
Click on Import/Audit
Scroll down and locate the Client’s Credit Report Access Details section
Copy the client’s login details
Go to creditheroscore.com and use the credentials to log in
If the attempt is successful and you are able to log in without any error or warning messages, you can confirm that the account is in good standing and that your imports should work seamlessly.