During the credit repair process, you will do some document processing for your clients. The dispute letters are “from” your clients, and in most cases, you’re signing their names, so your clients should know what is being disputed and why. That's good, honest, and "transparent" business.
In this article, you will learn about:
To start, make sure you have the following:
Is it possible to hide dispute details from my clients
The short answer is yes. It is possible to hide dispute details from your clients. Occasionally, we will have a Credit Repair Cloud user who wants to hide dispute details in their clients’ portal. We do not recommend operating your business in this secret way of hiding things from your clients, as it can get you into big trouble.
Again, the letters are “from” your clients, so if you're choosing reasons for dispute that your client is not aware of, you can get in big trouble with the FTC, and that can be very painful and expensive. So before continuing down that road, you might want to consult with an attorney.
That being said, we have customers who run transparent businesses, and we have customers who hide the dispute details from their clients, so we have both options in the settings. On a positive note, we've noticed that the businesses that are transparent with their clients and do the right thing tend to be far more successful than those operating in secrecy.
How can I hide dispute details from my client's portal?
Click on Settings in the Side Navigation Menu
Click on SecureClientAccess Settings
Click on the Details tab
Uncheck the box before the Show dispute details in client portal option
Or, keep it checked if you want to show the dispute details in your client’s portal.