The letter library is a great resource for your credit repair business. In this article, we’ll explore everything you need to know about the letter library.
Table of contents:
To start, make sure you have the following:
What is the letter library?
The letter library is a compilation of dispute letter templates for a variety of scenarios. These templates can be used when creating dispute letters.
Important Note
Never type client or creditor information directly into these templates. Modifying templates could break the functionality of the Dispute Wizard for the specific template being modified.
How can I add a letter to the library?
Click on Disputes
Click on Letter Library
Click on + Add New Letter
Select a Letter Category from the dropdown menu
This is where you get to explore our Letter Library and browse through the different categories.
The available options are:
* All
* Default
* Credit Bureau Letters
* Creditor Letters
* Collection Letters
* Misc. LettersSelect Active from the Status dropdown
Enter a Letter title
Enter the letter’s content in the editor
Click on View Placeholders and use them as needed
Important Note
Please note that all placeholders are syntax-sensitive. These must be added exactly as shown in the list.
{company_logo} - Company logo
{client_suffix} - Suffix of client
{client_first_name} - First name of client
{client_middle_name} - Middle name of client
{client_last_name} - Last name of client
{client_address} - Address of client
{client_previous_address} - Previous address of client
{bdate} - Birth date of client
{ss_number} - Last 4 of SSN of client
{t_no} - Telephone number of client
{curr_date} - Current date
{client_signature} - Client's signature
{bureau_name} - Credit bureau name
{bureau_address} - Credit bureau name and address
{account_number} - Account number
{dispute_item_and_explanation} - Dispute items and explanation
{creditor_name} - Creditor/Furnisher name
{creditor_address} - Creditor/Furnisher address
{creditor_phone} - Creditor/Furnisher phone number
{creditor_city} - Creditor/Furnisher city
{creditor_state} - Creditor/Furnisher state
{creditor_zip} - Creditor/Furnisher zip
{report_number} - Report number
Click on Add Letter
How can I remove a letter from the library?
Please note that not all letters can be deleted, as most of them are crucial for the credit repair process.
Click on Disputes
Click on Letter Library
Click on the three dots icon next to the letter you want to delete
Click on Delete
Click on Ok to confirm
How can I edit a letter within the library?
All the letter templates can be edited, but there is one letter we don’t recommend editing. It's the Default Round 1 letter for bureaus. You can certainly modify it, just be careful to save a copy first, and do not remove the text in brackets (placeholders), as those make the data merge work.
Click on Disputes
Click on Letter Library
Click on the three dots icon next to the letter you want to edit
Click on Edit Template
Edit the letter as needed
Click on Update Letter to save the letter
