Customer Support

Secure messages are different from regular notification emails. Secure messages are not actually sent.

Instead, a user must log in to their <a href="https://intercom.help/crc-support/en/articles/9190944" rel="nofollow noopener noreferrer" target="_blank">secure portal</a> to see these messages. That's what makes them secure. <a href="https://intercom.help/crc-support/en/articles/9190943" rel="nofollow noopener noreferrer" target="_blank">Agreements</a> work the same way and clients must log in to see them. They are never sent by email so they never leave our secure server.

The only “emails” that Credit Repair Cloud sends are short generic <a href="https://intercom.help/crc-support/en/articles/9191012" rel="nofollow noopener noreferrer" target="_blank">auto-notifications</a> with login details and updates.

<a href="https://intercom.help/crc-support/en/articles/9190942" rel="nofollow noopener noreferrer" target="_blank">Onboarding my client</a>

<a href="https://intercom.help/crc-support/en/articles/9190944" rel="nofollow noopener noreferrer" target="_blank">How do I turn on portal access?</a>

- <a href="https://intercom.help/crc-support/en/articles/9190942" rel="nofollow noopener noreferrer" target="_blank">Onboarding my client</a>
- <a href="https://intercom.help/crc-support/en/articles/9190944" rel="nofollow noopener noreferrer" target="_blank">How do I turn on portal access?</a>

Why aren’t my secure messages being sent?

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