Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in IdentityIQ (IDIQ) monitoring and see the error message “IdentityIQ Import Error Login Issue” during a credit report import.
Table of contents:
To start, make sure you have the following:
Why am I getting this error?
This error displays when your client’s login details do not match what’s on file with IdentityIQ.
How do I solve this issue?
Test your client’s login details.
If it fails, ask your client to reset their password.
Once your client resets their password, have them share their new password with you and update it in their client profile by following the steps below.
Click on Clients.
Search for your client’s profile using the Table Search bar.
Click on your client’s name to access their profile.
Click on Import/Audit.
Scroll down and locate the Client’s Credit Report Access Details section.
Click on Edit.
Update the Password field.
Click on Save.