Audience: This article is for Credit Repair Cloud (CRC) account owners and team members who manage clients enrolled in IdentityIQ (IDIQ) monitoring and see the error message “IdentityIQ Import Error Login Issue” during a credit report import.
Table of contents:
To start, make sure you have the following:
Why am I getting this error?
This import error displays when your client’s login details do not match what’s on file with IdentityIQ.
How do I solve this issue?
Test your client’s login details
If it fails, ask your client to reset their password.
Once your client resets their password, have them share their new password with you and update it in their client profile by following the steps below.
Click on Clients in the Side Navigation Menu
Use Table Search to locate your client
Click on your client’s name to access their profile
Click on Import/Audit
Scroll down and locate the Client’s Credit Report Access Details section
Click on Edit
Update the Password field
Click on Save